FAQ
Frequently Asked Questions (FAQs) - [Your Shopify Store Name]
1. What makes your sportswear unique?
- Gorilla Outfit prides itself on the fusion of style, functionality, and quality in our sportswear. We use premium fabrics, cutting-edge technology, dri fit , anti-bacterial , wicking ,cooling treatment and innovative designs to provide activewear that not only performs exceptionally but also looks great.
2. How do I choose the right size?
- Each product has its dedicated size chart under the product description. Simply click on the "Size Chart" tab or link, and you'll find detailed measurements to help you select the perfect fit. If you need assistance, our customer support team is here to help.
3. What is the shipping cost and delivery time?
- Shipping costs and delivery times vary based on your location. You can find detailed information during the checkout process. We offer various shipping options to suit your preferences, including expedited delivery for those who can't wait to receive their activewear!
4. Can I return or exchange my purchase?
- Yes, we have a hassle-free return and exchange policy. If the product doesn't meet your expectations, you can return it within 14 days for a refund or exchange. Please refer to our "Returns & Exchanges" policy for more details.
5. Are your products ethically sourced?
- Yes, ethical sourcing is a top priority for us. Our commitment to sustainability and ethical practices extends from the sourcing of materials to the manufacturing process. We strive to create sportswear that aligns with our values and respects the environment.
6. Do you offer bulk discounts for team orders?
- Absolutely! We offer special pricing for bulk orders, perfect for sports teams, fitness studios, and events. Contact our sales team at Marketing@gorillaoutfit.com for personalized assistance and to discuss your specific requirements.
7. How can I track my order?
- Once your order is shipped, you will receive a confirmation email with an order number. Use this number to track your package's journey in real-time. If you encounter any issues, our customer support team is available to assist you.
8. Can I modify or cancel my order after placing it?
- yes , Please contact Us at Gorillaoutfits@gmail.com , Gorilla facebook page , instagram account or our WhatsApp number.
9. Do you offer gift cards?
- Yes, we offer electronic gift cards! They make the perfect gift for the active individuals in your life. Gift cards can be purchased on our website and are delivered via email.
10. How do I contact customer support?
- Our customer support team is available to assist you. You can reach us through live chat on our website, via email at gorillaoutfits@gmail.com , or by calling 0238501473.
If you have any other questions or need further assistance, feel free to reach out. We're here to make your sportswear shopping experience enjoyable and hassle-free!
Thank you for choosing Gorilla - Where Style Meets Performance!
Best regards,